We want you to be happy with what you buy. This page explains how and when refunds work - read it before you buy so there are no surprises afterwards.
Short version
- Digital products (plugins, sample packs): non-refundable once you have downloaded or activated the product. You explicitly waive the EU right of withdrawal at checkout by clicking “I want immediate access”.
- Physical products (vinyl, minidisc, tape, merch): standard 14-day return window from the day you receive the item, provided it's unused and in its original packaging.
- Bundles: treated as the union of their parts. If any digital component has been downloaded, the digital portion is non-refundable; physical portion follows the 14-day rule.
- Faulty / not-as-described:your statutory consumer rights are unaffected - we'll fix or refund whatever the law requires, regardless of the above.
Digital products - full version
Under EU consumer law (Article 16(m) of Directive 2011/83/EU on Consumer Rights), the right of withdrawal does not apply to digital content if:
- performance has begun (i.e. you have downloaded the file or activated the license), AND
- you have given your express prior consent to performance beginning during the withdrawal period, AND
- you have acknowledged that you thereby lose your right of withdrawal.
At checkout, you tick a box confirming exactly that. Once you do - and start downloading - we cannot refund the purchase. This isn't us being mean: it's how digital goods sold under EU law work, because the file is impossible to “return”.
Before you download:if you change your mind AFTER purchase but BEFORE downloading or activating, email us within 14 days and we'll refund - that's the right-of-withdrawal window still being open.
What counts as “activated”
The plugin has been authorized to run on at least one machine. We keep an internal record of when that happens; in disputes we go by that record.
Exceptions where we'll refund a digital product anyway
- Product doesn't work on your systemAND we can't resolve it within a reasonable support window. System requirements are listed on each product page; check before buying.
- You literally bought the same product twice by accident (checkout glitch, double-click, etc.). Email us and we'll refund the duplicate. Note: buying a bundle that happens to include something you already own is NOT this case - the “complete the set” flow at /collection automatically discounts the bundle by the value of what you already own. If you skip that flow and buy the full bundle anyway, you don't get a refund - you just got more product for your money.
- The product is materially different from what was described. Per Swedish konsumentköplag and EU sale of goods directive, you have a right to a remedy.
- Fraudulent purchase(someone else used your card). Report it to your bank AND email us; we'll handle the chargeback and ban the activated machine.
Physical products - full version
For physical media (vinyl, minidisc, tape, merch) you have 14 calendar days from receipt to notify us of an intention to return, and a further 14 days to ship the goods back.
Conditions for a full refund:
- Goods unused and in their original, unopened packaging.
- You cover the cost of return shipping.
- Hygienically-sealed items (e.g. earbuds, if we ever sell them) can't be returned once the seal is broken.
If the item arrived damaged or doesn't match the description: photograph it, email us within 7 days, and we'll send a replacement at our cost or refund.
How long refunds take
Once approved, refunds are issued through Paddle to your original payment method. Funds typically appear within 5-10 business days depending on your bank or card issuer; some non-EU cards take longer. Paddle's refund timing details: paddle.com/help/buyers/refunds.
License consequences of a refund
If your purchase is refunded:
- The associated license is immediately revoked;
- The plugin will stop working on its next routine check;
- The serial cannot be used again, even on a new install.
Continuing to use the product after a refund is granted is a license violation and we may take further action.
Chargebacks
Filing a chargeback without first contacting us is a friction we'd rather avoid - email us and we'll almost always sort it amicably. We dispute fraudulent chargebacks with our internal records; a customer who downloaded the product, used it for weeks, then files a chargeback will lose the dispute.
How to request a refund
Email hello@blezzbeats.com from the address on your account, OR open a support ticket at /help/contact. Include the order id (from your Paddle receipt) and a brief reason. We aim to reply within 2 business days.